Privacy Policy
Effective Date: 4/18/2025
App Name: FCBL Mobile
Developer: First Citizens Bank
Contact: www.fcbl.com
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1. Introduction
We value your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application “FCBL” available on the Google Play Store.
By using the app, you agree to the collection and use of information in accordance with this policy.
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2. Information We Collect
Depending on the features you use, we may collect the following types of information:
a. Personal Information
• Name, email address, or other information you voluntarily provide (e.g., through forms or registration).
b. Usage Data
• Information about how you use the app, such as interactions, clicks, and usage patterns.
c. Device Information
• Device type, operating system, unique device identifiers, IP address, and mobile network info.
d. Location Data (if applicable)
• With your permission, we may collect precise or approximate location data.
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3. How We Use Your Information
We use the information collected to:
• Provide and maintain app functionality
• Improve app features and user experience
• Communicate with you (e.g., updates or support)
• Analyze usage trends
• Comply with legal obligations
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4. Sharing Your Information
We do not sell your personal data. We may share data with:
• Service Providers who assist in app functionality and analytics
• Legal Authorities if required by law
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5. Data Security
We take appropriate measures to protect your data but cannot guarantee absolute security due to the nature of the internet and mobile technologies.
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6. Third-Party Services
Our app may use third-party services (e.g., Google Analytics, Firebase, AdMob) that collect information according to their own privacy policies.
We recommend reviewing their policies:
• Google Privacy Policy
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7. Children’s Privacy
Our app is not intended for children under the age of 13, and we do not knowingly collect personal data from children.
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8. Your Choices
You can:
• Opt-out of data collection (where applicable) via your device settings
• Request access to or deletion of your data by contacting us
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9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted in the app or on our website with the updated effective date.
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10. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: ebanking@fcbl.com
Website: fcbl.com
