EFT Disclosure | Credit Card Disclosure

FEDERAL ELECTRONIC FUND
TRANSFER ACT DISCLOSURE

IMPORTANT INFORMATION for our customers who have authorized electronic fund transfers:

The Federal Electronic Fund Transfer Act and regulations adopted thereunder provide that we disclose pertinent information to you about electronic fund transfers to or from your account. By electronic fund transfers, we mean transactions initiated by you through the use of your debit card in an automated teller machine, our telephone banking service, via the internet and preauthorized deposits to, and if applicable, transfers from your account with us.

TYPES OF TRANSFERS AVAILABLE

1. Point-of-Sale Transfers
2. Foreign Automated Teller Machine Transfers
3. Direct Deposit or Withdrawal of Funds
4. Transfers Initiated by Telephone or Computer Access
5. Bill Payment Service
6. All Debit Card Transfers - Whether or not initiated through an electronic terminal

I. AUTOMATED TELLER MACHINES, DEBIT CARDS AND POINT-OF-SALE TRANSFERS

A. ACCESSING YOUR ACCOUNT

1. Withdraw cash from your checking or savings account
2. Make deposits to your checking or savings account
3. Pay for purchases at places that have agreed to accept the card

B. LIMITATIONS

1. Limitations on frequency of transfers.
1. You may make only 12 cash withdrawals from ATM terminals each day.
2. You can use our point-of-sale transfer service for 12 transactions each day.
3. For security reasons, there are other limits on the number of transactions you can make using ATM terminals, point-of-sale transfer service and debit card.
2. Limitations on dollar amounts of transfers.
1. You may withdraw up to $1,000.00 from ATM terminals each day.
2. You may buy up to $1000.00 worth of goods or services each day (point-of-sale).
3. The total of all withdrawals and point-of-sale purchases is $2,000.00 aggregate per day.
3. In addition to those limitations listed elsewhere, transfers from an Insured Money Market Account or from a savings account to another account or to third parties by preauthorized, automatic or telephone transfers are limited to 6 per statement cycle with no more than 3 by check, debit card, or similar order to third parties.

C. CHARGES FOR TRANSFERS OR RIGHT TO MAKE TRANSFERS

Fixed Charge: We will charge you a $1.00 service fee each month for our point-of-sale transfer service and debit card.

D. ATM FEES BY OTHERS

If you use an ATM that is not operated by this institution, the operator of the machine and/or an automated transfer network may charge you a fee.  This amount is in addition to any fee we may charge.

E. RECEIPT FOR TRANSACTION

You will receive a written receipt at the time you make any transfer to or from your account using a point-of-sale terminals.

F. CUSTOMER LIABILITY

Tell us AT ONCE if you believe your card has been lost or stolen. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account. If you tell us within 2 business days, you can lose no more than $50 if someone used your card without your permission. If you do not tell us within 2 business days after you learn of the loss or theft of your card, and we can prove we could have stopped someone from using your card without your permission if you had told us, you could lose as much as $500. Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods. Credit cards and debit cards cannot be used to perform any transaction that is deemed illegal.  Any violation of this policy will result in termination of our cardholder agreement.

G. HOW TO CONTACT US

If you believe that your card has been lost or stolen or that someone has transferred or may transfer money from any account without your permission, or if for any reason you wish to contact us, telephone us at the phone number or write us at the address at the bottom of this disclosure.

II. ELECTRONIC FUNDS TRANSFERS BY PREAUTHORIZATION

A. DOCUMENTATION OF TRANSFERS

If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, you can call us at the phone number listed below to find out whether or not the deposit has been made.

B. LIMITATIONS

1. There is no charge for this service.
2. There is no limitation on frequency of withdrawal transfers, except as noted at 1(B)(c) above.

C. RIGHT TO STOP PAYMENT

If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Here's how:  Call us at the phone number or write us at the address given below in time for us to receive your request 3 business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call. If you order us to stop one of these payments 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages. We will charge you $22.50 for each stop-payment order you give.

D. NOTICE OF TRANSFERS VARYING IN AMOUNT If the preauthorized regular transfers from your account may vary in amount, the person you are going to pay should tell you 10 days before each payment, when it will be made and how much it will be. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.

E. CUSTOMER LIABILITY

If your statement shows unauthorized transfers from your account, tell us at once. If you do not tell us within 60 days after we sent you the FIRST statement upon which the problem appeared, you may not get back any money you lost after the 60 days if we can prove that we ould have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or hospital stay) kept you from telling us this, we will extend the time periods.

F. HOW TO CONTACT US

If you believe that a transaction involving your account has been made without your permission, or if for any reason you wish to contact us, telephone us at the phone number or write us at the address given below.

III. TELEPHONE INITIATED TRANSFERS AND BILL-PAYMENT SERVICE

A. ACCESSING YOUR ACCOUNT

For any authorized account you may use your telephone code to:

1. Pay First Citizens Bank loans directly by telephone from your checking or savings account in the amounts and on the days you request.
2. Transfer funds between your checking and savings accounts whenever you request.

B. FREQUENCY OF TRANSFERS

There is no limitation on the number of transfers or calls.

C. CHARGES

There is no fee for this service.

D. CUSTOMER LIABILITY

Tell us AT ONCE if you believe your code has been lost or stolen. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account. If you believe that your code has been lost or stolen, and you tell us within 2 business days after you learn of the loss or theft, you can lose no more than $50 if someone used your code without your permission. If you do NOT tell us within 2 business days after you learn of the loss or theft of your code, and we can prove we could have stopped someone from using your code without your permission if you had told us, you could lose as much as $500. Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.  If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.

IV. DISCLOSURES WHICH APPLY TO ALL ELECTRONIC FUND TRANSFERS

A. PERIODIC STATEMENTS

CHECKING: You will get a monthly account statement.

SAVINGS: You will get a monthly account statement. If there are no transfers in a particular month, you will get a statement at least quarterly.

B. ACCOUNT INFORMATION DISCLOSURE

We will disclose information about your account or the transfers you make:

1. Where it is necessary to complete transfers, or
2. In order to verify the existence and condition of your account for a third party, such as a credit card bureau or merchant, or
3. In order to comply with government agency or court orders, or
4. If you give us your written permission.

C. LIABILITY FOR FAILURE TO MAKE TRANSFERS

If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages.  However, there are some exceptions. We will not be liable, for instance:

1. If, through no fault of ours, you do not have enough money in your account to make the transfer.
2. If the transfer would go over the credit limit of your overdraft line, if any.
3. If your account is frozen because of a court order or some similar reason.
4. If the automated teller machine where you are making the transfer does not have enough cash.
5. If the terminal or system was not working properly and you knew about the breakdown when you started the transfer.
6. If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
7. There may be other exceptions not stated in the agreement with you.

D. ERROR RESOLUTION PROCEDURES

In case of errors or questions about your electronic transfers:

Telephone us or write us at the phone number or address given below, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt.

We must hear from you no later than 60 days after we sent you the FIRST statement on which the problem or error appeared.

1. Tell us your name and account number (if any).
2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
3. Tell us the dollar amount of the suspected error.

a. ERROR RESOLUTION NOTICE

We will determine whether an error occurred within 10 business days after we hear from you and we will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 days, we may not credit your account.

We will tell you the results within 3 business days after completing our investigation.  If we decide that there was no error, we will send you a written explanation.

b. EXTENSION OF TIME PERIOD - NEW ACCOUNTS

The time periods noted above are extended as follows:

(i) The applicable time is 20 business days in place of 10 business days if the notice of error involves an electronic fund transfer to or from the account within 30 days after the first deposit to the account was made.

(ii) The applicable time is 90 days in place of 45 days of investigation, if a notice of error involves an electronic fund transfer that:

(A) Was not initiated within the state;

(B) Resulted from a point-of-sale debit card transaction; or

(C) Occurred within 30 days after the first deposit to the account was made.

You may ask for copies of the documents we used in our investigation.

E. MAILING ADDRESS, TELEPHONE NUMBER AND BUSINESS DAY DISCLOSURE

1. Our mailing address is
   P.O. Drawer 271
   66 N. Woodford Avenue.
   Luverne, Alabama 36049
2. Our phone number is: (334) 335-3346.
3. Our business days are: Monday through Friday. Holidays are not included.